The factors for us as customers are as follows:
- Clear advice in the planning/quotation phase as well as when the work actually progressed. You always made time to answer all of our queries, big or small, and gave us advice based on your experience. We never got the impression you were ‘up selling’ when we didn’t need it – indeed you talked us out of some unnecessary expense!
- Meeting customer expectations. There was never a time when one of your team didn’t turn up as promised, unlike almost every other firm that has been involved in the project. Indeed, we often got to the house to find a UPM chap when we hadn’t even asked, who was just getting on and doing the job. Peter never agreed to a timescale he couldn’t meet so it wasn’t a problem if a job couldn’t be done as quickly as we had originally thought.
- Local, family firm values but with a thoroughly professional service. You were able to give a very personal service and understood the quirks of Parham groundwork. It was also good to have the same team of people working on the project who we could get to know, rather than a stream of subcontractors, which made it feel like everyone had a vested interest in doing the job well.
- Value for money. We hadn’t had experience of a project of this size before, but feel that we have paid a very fair price for a job well done.
In summary, we have been very happy indeed with all the work you’ve done, and you will be our first port of call for any future plumbing needs. In addition, if you have potential clients who would like to have an honest discussion with an existing customer, we would be more than happy for you to pass our names on.
